FAQ
The small print, in big letters.
If your question is missing, write to us. We answer as quickly as we can.
How much does tutoring cost?
A single lesson (45 minutes) costs €29. Take all lessons online and pay 10% less. With lesson packs the price drops to as low as €24.65 per lesson, with a monthly plan to as low as €22. On top comes the family discount: €5 from two children, €13 from three, applied to the joint invoice.
Do I have to sign a contract?
No. Single lessons and lesson packs have no term and don't renew. Only the monthly plan has a minimum term of three months; after that you can cancel at any time with one month's notice.
Who teaches my child?
University students who learned the school material themselves not long ago and are employed by us. Your child gets one regular tutor. If it's not the right fit, you can switch at any time.
What happens if a lesson is cancelled?
You can cancel or reschedule free of charge up to 24 hours before the lesson. If you cancel later, the lesson counts as held. The exception: your child falls ill at short notice and you let us know right away, in which case we make up the lesson. If a lesson is cancelled on our side, we make it up or don't charge it.
Does the first meeting cost anything?
No. The first meeting with the tutor is free and without obligation.
Which grades do you offer tutoring for?
From grade 1 to grade 13, so primary school, middle school and upper secondary up to the Abitur. Homework help is included.
Online or in person: which is better?
Both work. Online is more flexible and possible anywhere. In person often helps younger children who drift off faster at a screen. You can also switch.
How do I cancel a monthly plan?
By email or through the cancellation form on this website. The notice period is one month: first to the end of the three-month minimum term, after that at any time. You can keep using unused lessons until they expire.
Where do in-person lessons take place?
At your home or in a public place such as a library. Our area currently covers Dortmund-Hombruch and Dortmund-Eichlinghofen, Münster-Gievenbeck and the area around the University of Osnabrück, each within five kilometres. Berlin is being set up. Online we teach everywhere. For lessons at home with minors, an adult must be in the flat.
Do you offer group tutoring?
Group tutoring is only available for groups that sign up together, for example siblings or friends from the same class. We don't put groups together. We'll tell you the price on request.
My child does not speak German at home. Is that a problem?
No. Our tutors teach in German, English, Arabic, Ukrainian, Polish, Turkish, Russian, Spanish, French and Belarusian, among others.
What is the intensive month?
Four weeks of focused preparation for an exam, a resit or the Abitur: several lessons a week, one study plan, one goal. We agree scope and price with you in a call.
Do you guarantee better grades?
No. Nobody honestly can. What we do is make sure your child understands the material and practises regularly. Better grades tend to follow.
What happens next?
Still have a question?
Tell us what's not working. We'll call you and suggest a tutor who fits. Meeting them costs nothing.
